New optional remote service for band saws for immediate support
Even the most reliable machines can develop a malfunction. It is then that quality, safety and the strength of a reliable partner count most. With the new WINTERSTEIGER remote service hook-up, you are only seconds away from our Technical Customer Service. An online connection to your machine can be quickly set up for fault detection, diagnosis, maintenance, data analysis or optimization.
The connection between WINTERSTEIGER and your system can be made through the following communication media:
- LAN/WAN
- GPRS/UMTS/HSDPA
The benefits of this new option are obvious:
- Increased machine availability
- Minimal downtime thanks to immediate remote diagnosis by our experts
- Reduced maintenance costs
- Data backup
- Reliable spare part identification
- Valuable support for maintenance and operating personnel
- Machine standstills are avoided
Our experience has shown that in 60% of all malfunctions, the machine was fully operational again immediately after the remote service!
For more information, please contact our Technical Customer Service Europe and North America
